Privacy policy

We work on Monday - Friday 9:30 am - 5:00 pm PST. Excludes holidays.

We located in California.

Orders are charged but updated within an estimated processing time of 2 business

days. Multiple tracking numbers might be given at a later time after the first shipment

has shipped. A tracking number can take up to 24hours to reflect the first scan.

Shipping

Orders are charged but updated within an estimated processing time of 2 business

A tracking number can take up to 24 hours to reflect the first scan.

If the items have shipped, a cancellation request will not be available.

Return

Please email contact@mvtgroup.net to obtain a return request.  If an item is

defective, please take a photo of the defective product and send us an email.

Return and any damage must be let our customer service know in 5 business days

(The day after received the package). No credit will be issued on items returned after

that permitted time. We kindly ask customers to check for any damages as soon as

you receive any shipment and contact us for any concerns.

All the return items must be in their original bag together with order copy paper in or

outside the return box. if not, 10% restocking fee will be applied.

We won't refund shipping cost.

We will refund in 2 days when we received return.

Clearance

All Clearance Items Are Final Sale, No Return. We can do exchange for damage.